Refund Policy | ParaMD Australia Information

1. The role of this website

ParaMD Australia Information is an independent informational and promotional website. It does not take payment for ParaMD, does not dispatch products and does not itself issue refunds. When a visitor follows an external order link, the transaction is completed with the third-party seller shown on the destination page. That seller’s current checkout terms, delivery information, 30-day money-back guarantee and return instructions apply to the purchase.

2. 30-Day Money-Back Guarantee

The third-party seller offers a 30-day money-back guarantee on eligible ParaMD orders. The 30-day period begins on the date the order is delivered to the customer. To request a refund, the customer must contact the seller within that 30-day period and follow the seller's return instructions. The seller may require the product, packaging, order number or proof of purchase to process the request. Refunds are handled by the seller that accepted the order, and this website cannot approve or reject a refund request on the seller's behalf.

3. Australian Consumer Law

Australian consumers may have statutory rights and remedies under the Australian Consumer Law when they purchase goods from a business to which those laws apply. Those automatic rights are separate from a voluntary money-back guarantee and cannot simply be removed by a seller’s shorter warranty period. The remedy available depends on the circumstances and the nature of any failure. Nothing on this website is intended to mislead visitors about rights that cannot lawfully be excluded.

4. How to request assistance

To use the 30-day money-back guarantee, contact the seller that accepted the order within 30 days of delivery and follow the return instructions supplied by that seller. Keep the order confirmation, seller name, order number, delivery date, amount paid and relevant correspondence. Refund processing begins after the seller receives and reviews the request and any required returned goods. If you reached the seller through a link on this website and cannot identify the appropriate seller contact, you may send us the destination URL and non-sensitive order details through the Contact page. We can help identify the relevant seller information, but the seller remains responsible for approving and processing the refund.

5. Contact

Questions about this disclosure can be sent to [email protected] or through Contact. Do not send payment-card numbers or medical records.